We will break down the sales process into manageable parts. You will receive tools, scripts, and tactics to effectively address and overcome objections. You will have insight into customer service and ultimately turn your prospects into clients, your clients into raving fans who will turn into a ready-made sales force for you. We will help you to develop systems to help make it easier for customers to buy from you.

• Session 1: Definition/Mindset & Professionalism of Sales
• Session 2: Beliefs
• Session 3: Communication & Engagement
• Session 4: Prospecting/Qualifying & Targeting
• Session 5: Lead Qualification
• Session 6: Technique & Sales
• Session 7: Sales Negotiation & Objection Handling
• Session 8: Understanding Your Competition
• Session 9: Database & Tools
• Session 10: Customer Service & Support
• Session 11: The Enrollment
• Session 12: Scripts, Action & Deliver

We will break down what management is and provide you with easy-to-follow best practices to transform your management skills. We will give you the tools to take you to the next level. We will give you the skills to improve communication, build effective teams and provide rituals to help you create a system to run your business more effectively and efficiently.

• Session 1: What is Management?
• Session 2: Management Competencies
• Session 3: Managing Daily Lists
• Session 4: Managing Weekly Lists
• Session 5: Managing Weekly Meetings
• Session 6: Managing 1-2-1 Meeting
• Session 7: Goals and Measures
• Session 8: 90 Day Planning
• Session 9: Annual Reviews, Personal Development & Discipline
• Session 10: Communication & Tools
• Session 11: Build Effective Teams Through Systems
• Session 12: Transition from Manager to Leader

Expo’74 was the first World’s Fair to focus on environmental issues. In 1974, the greenhouse effect, industrial pollution of water, soil and air, nuclear waste, deforestation, and loss of wild habitats were of great concern globally. Fifty years later, with only minor action to solve these problems, the planet is experiencing the effects—wildfires, floods, the rise of sea level, hurricanes and tornados, species extinction, social tensions, and dislocation. 

You’re invited to our community conversations during the 50th anniversary of Expo ’74 to talk about how individuals, neighborhoods, and municipalities can take action to prepare for the impacts of the climate crisis. Share your concerns, ask questions, and exchange ideas with others. 

Presented in partnership with the League of Women Voters Spokane Area

Monday, May 20 is our annual One Life At A Time Luncheon, featuring keynote speaker Blue Stiley. Blue is an author and entrepreneur helping individuals, leaders and organizations build trust and meaningful relationships. Blue lives with his family in Liberty Lake, Washington.

Shop our pop-up store before the event, enjoy one of our catered box lunches, hear testimony from one of our women, and join us in praise to God for his faithfulness to the ministry of Christ Kitchen, and the work being done by the women we employ.

Take the guesswork out of Medicare. This free, unbiased class is for anyone new to Medicare and those wanting a refresher. We cover Parts A, B, C, and D and go over your Medicare benefits and options, including a comparison of Medicare Advantage plans and Medigaps. Adults 
Presented by ALTCEW and SHIBA
Registration is required

This book club is led by volunteers and meets monthly. New members are welcome to join at any time. Please call the library at 509.893.8280 for this month's title selection.